Tour Merch - Returns / exchanges?

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Steven Allan
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Tour Merch - Returns / exchanges?

Post by Steven Allan » Tue Nov 03, 2015 8:43 am

I bought a T shirt last night and a money clip.

The print on the T shirt is stupidly off centre. I didn't spot this as the night was so chaotic.

Is there any way I can organise an exchange or have I just bought an expensive duster?

No way can I wear it :(

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Si
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Re: Tour Merch - Returns / exchanges?

Post by Si » Tue Nov 03, 2015 9:58 am

Steven Allan wrote:I bought a T shirt last night and a money clip.

The print on the T shirt is stupidly off centre. I didn't spot this as the night was so chaotic.

Is there any way I can organise an exchange or have I just bought an expensive duster?

No way can I wear it :(
If you aren`t going to any more shows this week then email via either AC.com or facebook, or even PM him here (he's alicebackstage) and I'm sure Kyler can put you in touch with the merch guys to organise an exchange.

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Re: Tour Merch - Returns / exchanges?

Post by Steven Allan » Tue Nov 03, 2015 10:40 am

Fantastic! Thanks Si.

Were you there last night? I've never seen the Arena so packed.

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Re: Tour Merch - Returns / exchanges?

Post by Si » Tue Nov 03, 2015 10:43 am

Steven Allan wrote:Fantastic! Thanks Si.

Were you there last night? I've never seen the Arena so packed.
No, not last night. I will be at Birmingham and Wembley though.

Steven Allan
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Re: Tour Merch - Returns / exchanges?

Post by Steven Allan » Tue Nov 03, 2015 10:51 am

Ah, I'm sure you'll have as good a time as ever :)

I have to admit that I could have happily gone home after Alice. They crammed a hell of a lot into a 50 minute set. Chuck walked right by me while Motley Crue were on! Ryan seemed annoyed that I was the only one standing in my block. He kept telling everyone "UP!" :clap:

I do like Motley Crue and their set was also excellent. Third time I've seen them live and I'm still amazed at the difference between the first time (Theatre of Pain tour). I don't even think an arenea is big enough for them now.

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Re: Tour Merch - Returns / exchanges?

Post by Steven Allan » Tue Nov 10, 2015 9:22 pm

Wow, I managed to get a replacement shirt!

Via the website who forwarded my request to Global Merchandising Services.

Cassie, you are a star!

Excellent customer service :clap:

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Re: Tour Merch - Returns / exchanges?

Post by Si » Tue Nov 10, 2015 9:26 pm

Steven Allan wrote:Wow, I managed to get a replacement shirt!

Via the website who forwarded my request to Global Merchandising Services.

Cassie, you are a star!

Excellent customer service :clap:
Good to hear!

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